This is what most offices will look like, and companies will need to let the in-office people collaborate with those out of the office and that will be done over video. Schools are currently having students come back to the classrooms two days a week but need to attend via video the other days. Even once people come back to the office, not everyone will be returning to the office at once. One of the cyclic trends that should pay dividends for Dialpad with Highfive is the blending of virtual and physical meetings. Make no mistake: The video-first workstyle is here to stay. If anyone needs proof of this, Zoom just announced its FY20 second quarter financials, and it saw growth of 355% compared to last year. The COVID-19 pandemic has shifted the way people communicate with co-workers from being voice-centric to video-first. The acquisition is well timed for Dialpad, because video rooms should see a boost when people come back to the office. Lots of companies could have bought Highfive, but Dialpad’s architecture should allow it to integrate it quickly.ĭialpad is buying Highfive at a video inflection point Also, Dialpad’s solution is optimized for mobile, as is Highfive’s, making the two products very synergistic. This lets the company innovate and deliver new features faster. Like Dialpad, Highfive was born in the microservices era and has a true, cloud native platform, making it much more agile than an older cloud provider, like BlueJeans. With Highfive, Dialpad can deliver video meetings to people at homes, huddle rooms (six or fewer people) and conference spaces. It doesn’t interoperate with Microsoft Teams yet because Teams is WebRTC based, but–in typical Microsoft fashion–it hasn’t opened up its API yet, limiting interoperability.
It has its own meetings platform, but its strength is its SIP connector that lets it interoperate with any SIP based video provider which includes BlueJeans, Zoom and Cisco. The video specialist has been a disruptor in the market with its own cloud-native platform. Highfive extends Dialpad in conference roomsĭespite its strong portfolio, one of the things it lacked was the ability to extend the Dialpad experience into conference rooms. The founder of Dialpad, Craig Walker, is also one of the creators of Google Voice and Yahoo Voice. Its platform is very advanced and addresses the needs of the modern worker with a slick mobile offering as well as a strong contact center offering. This week cloud communications provider Dialpad announced it has acquired video conferencing company Highfive to add room-based video to its portfolio of services that includes computer-based video meetings.įor those not familiar with Dialpad, the company has a cloud-native communications platform released in 2014.
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